Story link: http://www.goodnewsindia.com/index.php/sieve/article/a-bit-tech-now

Their system of sorting and daily delivering thousands of lunch Dabbas in Mumbai is world renowned. Their homespun code was studied and was classified Six Sigma by management gurus- so low is their error count that uses Indian brain as software and a piece of chalk as hardware.

PTI reports today that they are beginning to use technology now: mobiles and a computer. Why, was the old system failing? Not at all. They use tech only for marketing their service. Now people can use SMS and the Dabbawalas' web-site to join or order their meals. Chalk is still their core hardware.